Legal
Service Level Addendum
Last updated March 15, 2026. This page describes the baseline service expectations for hosted Nodebase services unless a separate enterprise agreement states otherwise.
Service expectations
- Nodebase aims to provide commercially reasonable availability for hosted application surfaces, dashboards, and supporting APIs.
- Maintenance windows, upstream provider incidents, force majeure events, and customer-caused incidents may affect service without constituting SLA breach.
Support and response
- Severity and response timing depend on the customer plan or executed commercial agreement.
- Customers should report incidents with account context, timestamps, and the impacted workflow or route.
Exclusions
Any stated SLA excludes failures caused by customer misconfiguration, unsupported integrations, external channel outages, or unauthorized changes to deployed systems.
Credits or remedies, where available, will be limited to those expressly stated in the applicable order form or service agreement.
If you need specific response commitments, handle that at the commercial layer.
The baseline addendum is intentionally general.